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Tuesday, July 10, 2007

New Boeing 787 does everything except address the biggest issue

Boeing and their friends in the media are spreading all of the marketing spin about the new 787 but the one issue that everyone complains about on flights- seat space/leg room - is noticeably absent. Hmmm, guess what that means? It's nice to hear about the overhead space, more spacious toilets and smoother ride - three issues that have never bothered me - but how about helping with the tinned sardine feeling that makes flying so miserable? At least provide can openers when boarding so customers can move in and out of the seats a bit easier.

On a related note, it's good to see the Transportation Department is now considering changes to passenger compensation for delayed flights. Last year the EU stepped in and completely botched a well working program in Europe but with the troubling reports of increasing delays in the US, it only makes sense that the there are calls for change.

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