Delta Air does it again - mileage fliers to get shafted

This is a company that would much rather prefer not having customers and quite frankly, they should just go for it. The management team is doing its best to alienate customers and we're all familiar with their surly service both on the ground and in the sky. Their latest move is targeting frequent fliers, as in the people who keep the airline in business. Delta wants to make trading in air miles even more difficult, if not impossible.

If Delta is committed to kicking their customers, fine, but don't complain and ask for another $15 billion handout. Try working for business like everyone else, which means offering customer service. The only other industry that I've ever seen treat people so poorly is cable TV (I'm lookin' at you Comcast) and I quit giving them my business years ago. Delta needs to throw in the towel and give it up. Just like PanAm, Eastern and the others, they won't be missed. We'll all survive.