Once again proving that privatizing everything isn't the answer. Their masters are the shareholders and their precious mega-pay deals. The industry will always have much more to gain by denying customers than by paying, which brings us back to the public option that was dropped by the White House and Democrats in Congress. Being afraid of a fight is no way to stand up for voters over the deep pockets of industry. LA Times:
Most major health insurers in California do a poor job of paying claims and providing customer service for members in preferred provider organization plans, according to a new state survey.
The evaluation by the California Department of Insurance comes as many workers assess their healthcare options this month before enrolling for another year of insurance benefits through PPO plans that serve 2.5 million people statewide.
In the quality report card, Anthem Blue Cross, Blue Shield of California, Health Net Inc., UnitedHealthcare and Cigna Corp. received the lowest possible ratings — poor — for customer service. Aetna Inc. earned a slightly better rating of fair.
